Would you like to turn customer complaints into sales?

We invite you to attend a highly effective course on

How to deal effectively with complaints and
turn complaints into sales

This event is so different from anything else you have ever experienced.  You will be able to send your managers and front line staff along knowing that they will learn key customer service skills, complaint handling skills and will know how to turn complaints into sales.

Receive dozens of ideas from improving customer service, how to avoid complaints and diffuse potentially hostile situations to generating more business.

What you will learn:

•  10 reasons to be motivated for customer service
•  Three key competencies for front line staff
  - Customer service
- Efficiency
- Professionalism
•  Positive Thinking – How to use positive thinking for company and personal success
•  7 key skills for providing excellent customer service
•  How to turn complaints into sales
•  How to diffuse potentially hostile situations
•  How managers and front line staff can work together to deal effectively with complaints
•  How managers and front line staff can work together to turn complaints into sales

The benefits of attending:

•  A positive effect on sales and revenue
•  Positive behaviour and culture change
•  Managers and team members feeling more confident when handling complaints
•  Satisfied customers
•  Repeat business



Bespoke Training Courses

The above course outline is provided as a sample. We tailor all our courses to suit your company's individual needs

Click here to request further information on this course

For more information, please contact Christina on 01642 760028

Or call Syd direct on 07966 486546

Or email info@sydstrike.co.uk

Positive thinking is about more than the thoughts that you have. It is an entire approach to life. It means focusing on the positives in any situation rather than the negatives. It means thinking well of yourself rather than constantly putting yourself down. It means thinking well of others, dealing with them in a positive way. It means expecting the best from the world, trusting it will provide.


Request our tried and tested motivation model FREE

Take advantage of a FREE consultation without obligation